How do you encourage your employees to go above and beyond for clients?

How do you encourage a culture of kindness at your business?

Often during the holiday season, we are reminded of the significance of giving back and being kind to one another.  It is important that we do “extra” during this special time of year, but it is also important that we take the time to create a culture of kindness throughout the year.  It has been said that those who witness others being generous and kind are more likely to be generous and kind, and those who witness others go above and beyond are more likely to go above and beyond as well.  Since day one the founder of Goodbye Graffiti™, Perri Domm, has made creating a culture of generosity and kindness a priority at Goodbye Graffiti™.

Within-day to day operations at Goodbye Graffiti™ Perri has built giving back into the business model.  Every Goodbye Graffiti™ Office across the country offers free removal of hate and racist graffiti.   In 2012 Perri partnered with Coast Mental Health to provide opportunities at our shops for individuals with employment barriers in returning to work.  Perri has also worked hard to secure annual donations from all Goodbye Graffiti markets to The Eureka Camp Society benefitting children with invisible disabilities.  From 2006-2016 Perri and Goodbye Graffiti™ staff spent summers in Tofino running a charity fishing program, selling guided fishing trips to benefit charities including; including Zero Ceiling, Fire Fighters, Camp Eureka, Animal Welfare and the Canucks Autism Network.  In 2018 Perri Domm mandated Naloxone training for all staff.  An afternoon was spent being educated on the importance of the life saving use of Naloxone.  Every Goodbye Graffiti™ Vancouver technician now carries Naloxone on their person, and in the 10 months since training, 5 lives have been saved by our staff.

In addition to making giving back a part of our business.  Perri has also shown the example of giving back personally through his support of many different organizations over the years.   The organizations have included: Whistler Adaptive Ski Program where he volunteers to train athletes with disabilities, The Whistler Animal Galore’s charity box donation program where his efforts raise thousands of dollars a month to benefit animals in need of support.  In addition to Whistler Animal Galore’s coin box program, Perri and his family also support rescue dogs in their home, they currently have 4 rescue dogs as beloved pets.

Moving into 2019/2020 Perri will establish The Spectrum Ranch to employ 20-30 autistic adults as a legacy project. 

Finally looking ahead to the future of Goodbye Graffiti™, Perri is working closely with his staff to create succession plans to reward long-term employees who have worked hard to make Goodbye Graffiti™ the successful brand it is today.

We encourage all within and outside of our network to look closely at what they can do to create a culture of kindness and generosity around them. 

 

Sincerely,

 

Amy Moscrop

Vice President Goodbye Graffiti™ Inc.

Across North America 1-877-684-4747

amoscrop@goodbyegraffiti.com

 

Name: Marco Hantke

Goodbye Graffiti™ Location: Vancouver

Start Date: April 01/ 2014

Role with Goodbye Graffiti™: Lead Graffiti Removal Technician

What did you do before Goodbye Graffiti™: Previously 2001- 2007 I worked in the Security Industry, starting from field work to managing a company with close to 50 employees per night. 2008-2011 I began my career in the Surrey Branch of Goodbye Graffiti as an Ever Clean Patroller. 2012-2014 I was a contractor in the construction field.

What are your strengths as a Goodbye Graffiti™ team member: I feel that I take on a leadership role here at GGV. My fellow coworkers always confide in my experience and knowledge in the field. I enjoy working in a team environment within my community to make it a safer and cleaner place. Learning our diverse product line and procedures has helped me become more proficient in the techniques and best practices to be successful here. I also love the fact that I am working with a Company that leads the industry in social sustainability and green environmental practices.

The best part of your role with Goodbye Graffiti™:  I love how the public reacts to seeing us in the streets when we do our job. I have random people always say things like, “thank you, you’re doing a great job.” I also know and can physically see that we are making a difference in our community.

The Most challenging part of your role with Goodbye Graffiti™: Our work must be perfect, there is no room for mistakes when it comes to our client’s assets and their substrates. When we remove or restore a surface it must be done by the book, thoroughly and evenly and to our clients’ satisfaction 100% of the time. There are elements that make this challenging at times such as the weather, physical barriers and even the location of a job.

What is the most interesting piece of graffiti you have ever seen: I recall patrolling Stanley Park in Vancouver and noticing a spray bomb which was incredible. It appeared to be a collaboration of two well-known graffiti artists. It was a 1940’s era full-size body of a man with a head resembling a large cartoon monster. It was colourful, creative and absolutely amazing!

All around the world today the achievements, power, and potential of women are being celebrated.  Goodbye Graffiti™ is proud to join in the celebrations of International Women’s Day.  In a male-dominated industry, Goodbye Graffiti™ executive team is 75% women.  These women manage day-to-day operations, finances, marketing, and franchising.  The achievements of this executive team have surpassed any previous team after 20 years in business.  We are passionate in our support of the women on our team and all women in business.  #SheInspiresMe #HeforShe 

Name: Xiomara Hurtado

Goodbye Graffiti™ Location: Vancouver

Start Date: May 2016

Role with Goodbye Graffiti™: Administrator

What did you do before Goodbye Graffiti™:I worked for the Royal Bank.

What are your strengths as a Goodbye Graffiti™ team member:  I can multitask and complete various tasks and I work well under pressure.  I am also tech-savvy.

Favourite part of your role with Goodbye Graffiti™: My favorite part of my role is being able to work with such an amazing team.

The Most challenging part of your role with Goodbye Graffiti™: Scheduling jobs with Vancouver’s Unpredictable weather.

What is the most interesting piece of graffiti you have ever seen: Smokey D’s art in the downtown east side highlighting the opioid crisis we are experiencing.